Refund policy
At Precious Cross®, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn;
- Be returned in its original condition;
- Include its original packaging and accessories, if applicable;
- Show no signs of wear, damage, or alteration caused after delivery.
To start a return, please contact our customer service team at contact@precious-cross.com before sending your item back.
Please include your order number and the reason for your return.
Once your return request has been accepted, we will provide you with the necessary return instructions and the return address.
Please do not send a return without contacting us first.
Return Shipping Costs
For returns due to a change of mind, an incorrect size selection, or another reason not related to a defective or incorrect product, return shipping costs are the responsibility of the customer.
If you receive an item that is defective, damaged, or different from the item you ordered, please contact us at contact@precious-cross.com. After verification, Precious Cross® will cover the applicable return or replacement costs.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at contact@precious-cross.com, providing:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the problem, when applicable.
Our customer service team will review your request and provide an appropriate solution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once worn or used.
Personalized, engraved, or custom-made products cannot be returned due to a change of mind, except if they arrive defective, damaged, or do not correspond to the order.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 14 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.
If more than 14 business days have passed since your refund was approved, please contact us at contact@precious-cross.com.
Exchanges
If you would like to exchange an item, please contact us at contact@precious-cross.com. Our customer service team will confirm whether an exchange is available for your item and provide the appropriate instructions.
Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible at contact@precious-cross.com.
We will do our best to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to cancel or modify it. In that case, you may request a return after receiving your order in accordance with this Return & Refund Policy.
Contact Us
For any questions regarding returns, refunds, exchanges, damaged items, or your order, please contact:
Precious Cross®
Operated by SAS MAISON DIVINE
11 Rue des Clématites
57000 Metz, France
Email: contact@precious-cross.com
Phone: +33 6 24 84 50 52
SIREN: 932 451 016
VAT Number: FR33 932 451 016
We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–7 PM, to help you out.